Store Terms
This Quiet Dust Ceramics provides original high quality handmade ceramic tableware and home accessories driven by a minimalist aesthetic and colors, forms and textures inspired by nature. Our work is 100% handmade in our boutique studio in Chicago by designer/maker Dubhe Carreño.
Handmade
Our work is created with the upmost regard for quality, beauty and high craftsmanship, however the handmade nature of the work does not adhere to ideals of perfection and uniformity found in a factory setting. Contrary to it, our process celebrates the nature of the materials and allows a dialogue between the artist's hands and the materials within the practice of making. With this in mind, expect slight differences and irregularities within parts of a set and embrace them as part of the beauty and inherent concept of our work. Each piece is individually handmade, therefore your order may differ from the sample provided either by images shown by This Quiet Dust or samples shown in a trade show.
Shipping
In-stock items will be shipped to you within two business days; however, the majority of our work is made especially for you and will require 6-8 weeks to be made and shipped. Please feel free to add a “note to seller” as you check out to ask any questions, include a message to a recipient if any of the items you purchased is a gift or request a time-frame for delivery. We will do our best to accommodate your request, and will give you the most accurate time frame estimate we can provide. If your purchase is time sensitive, please contact us before you place your order and we can let you know if the work you are interested in purchasing is in-stock, and if not, how long it would take to be made and shipped.
This Quiet Dust Ceramics shipping rate starts at $11.99 within the Continental United States and goes up depending on weight and amount of items purchased.We ship via UPS unless another shipping method is requested when the order is placed.
International shipping rate starts at $44.99 and increases depending in weight and amount of items purchased. Buyer is responsible for any import duty, customs fees or taxes incurred. Please contact the specific country's customs office to inquire about these fees. International purchases ship via USPS priority (after made to order 6-8 weeks turnaround time) and usually takes 3-5 days but could vary depending on your country's postal office and customs procedures.
Returns
If we are not satisfied with your purchase, we are happy to accept returns for exchange or store credit within 5 days of receipt of goods. Due to the made-to-order nature of the work we sell, we cannot offer refunds or cancellations. Shipping charges are non-refundable. The items to be returned should be unused and in the original packaging.To initiate a return for exchange or store credit, please contact us within 5 days of the purchase, and we will work with you to make sure you are satisfied with your transaction and your experience at This Quiet Dust. Buyer is responsible for shipping charges for returns and responsible for the safe arrival of the returned goods.
Damaged Goods
Please inspect all shipments immediately upon arrival. If your purchase arrives with any cracks or broken pieces (“Damaged”), please contact us within five (5) days of arrival of Damaged goods to begin the replacement process. To comply with insurance procedures, please forward documentation of the packaging as well as the Damaged item(s) by taking photos and emailing them to [email protected]. Damaged goods will be replaced with new goods and new turnaround times will be provided. This Quiet Dust will not accept any Damaged goods if not contacted within five (5) days of delivery receipt. You understand that should you not comply with the terms pursuant to this section, you will not be entitled to a refund or any replacement goods.
Care
Our work is strong and durable and can be microwaved and cleaned in the dishwasher. The back or bottom of the plates, show the delicacy and beauty of vitrified bare porcelain. It may pick up the tint of your condiments overtime but it can be easily cleaned by scrubbing it with a hard bristled brush with baking soda or with sand paper under running water.
Sudden changes in temperature can cause thermal shock which can lead to cracks or splits damaging your pieces. Only pieces made specifically for oven are safe for baking. For pieces that are made for baking, do not preheat oven, instead, place porcelain in the oven then start heating. Place hot items onto either wood or cloth, never directly into the refrigerator or freezing outdoors. The majority of our work is made thinly and not suitable for baking.
Wholesale & Trade
Wholesale pricing and other discounts are available to brick and mortar stores, online stores, interior designers and members of the hospitality industry. Unfortunately, we do not work on consignment basis. To inquire about obtaining wholesale status or receive trade discounts, fill up the form below or contact us via email at info@thisquietdustceramis.com
For any additional information please contact us at [email protected] and we will be happy to answer any questions for you.
Handmade
Our work is created with the upmost regard for quality, beauty and high craftsmanship, however the handmade nature of the work does not adhere to ideals of perfection and uniformity found in a factory setting. Contrary to it, our process celebrates the nature of the materials and allows a dialogue between the artist's hands and the materials within the practice of making. With this in mind, expect slight differences and irregularities within parts of a set and embrace them as part of the beauty and inherent concept of our work. Each piece is individually handmade, therefore your order may differ from the sample provided either by images shown by This Quiet Dust or samples shown in a trade show.
Shipping
In-stock items will be shipped to you within two business days; however, the majority of our work is made especially for you and will require 6-8 weeks to be made and shipped. Please feel free to add a “note to seller” as you check out to ask any questions, include a message to a recipient if any of the items you purchased is a gift or request a time-frame for delivery. We will do our best to accommodate your request, and will give you the most accurate time frame estimate we can provide. If your purchase is time sensitive, please contact us before you place your order and we can let you know if the work you are interested in purchasing is in-stock, and if not, how long it would take to be made and shipped.
This Quiet Dust Ceramics shipping rate starts at $11.99 within the Continental United States and goes up depending on weight and amount of items purchased.We ship via UPS unless another shipping method is requested when the order is placed.
International shipping rate starts at $44.99 and increases depending in weight and amount of items purchased. Buyer is responsible for any import duty, customs fees or taxes incurred. Please contact the specific country's customs office to inquire about these fees. International purchases ship via USPS priority (after made to order 6-8 weeks turnaround time) and usually takes 3-5 days but could vary depending on your country's postal office and customs procedures.
Returns
If we are not satisfied with your purchase, we are happy to accept returns for exchange or store credit within 5 days of receipt of goods. Due to the made-to-order nature of the work we sell, we cannot offer refunds or cancellations. Shipping charges are non-refundable. The items to be returned should be unused and in the original packaging.To initiate a return for exchange or store credit, please contact us within 5 days of the purchase, and we will work with you to make sure you are satisfied with your transaction and your experience at This Quiet Dust. Buyer is responsible for shipping charges for returns and responsible for the safe arrival of the returned goods.
Damaged Goods
Please inspect all shipments immediately upon arrival. If your purchase arrives with any cracks or broken pieces (“Damaged”), please contact us within five (5) days of arrival of Damaged goods to begin the replacement process. To comply with insurance procedures, please forward documentation of the packaging as well as the Damaged item(s) by taking photos and emailing them to [email protected]. Damaged goods will be replaced with new goods and new turnaround times will be provided. This Quiet Dust will not accept any Damaged goods if not contacted within five (5) days of delivery receipt. You understand that should you not comply with the terms pursuant to this section, you will not be entitled to a refund or any replacement goods.
Care
Our work is strong and durable and can be microwaved and cleaned in the dishwasher. The back or bottom of the plates, show the delicacy and beauty of vitrified bare porcelain. It may pick up the tint of your condiments overtime but it can be easily cleaned by scrubbing it with a hard bristled brush with baking soda or with sand paper under running water.
Sudden changes in temperature can cause thermal shock which can lead to cracks or splits damaging your pieces. Only pieces made specifically for oven are safe for baking. For pieces that are made for baking, do not preheat oven, instead, place porcelain in the oven then start heating. Place hot items onto either wood or cloth, never directly into the refrigerator or freezing outdoors. The majority of our work is made thinly and not suitable for baking.
Wholesale & Trade
Wholesale pricing and other discounts are available to brick and mortar stores, online stores, interior designers and members of the hospitality industry. Unfortunately, we do not work on consignment basis. To inquire about obtaining wholesale status or receive trade discounts, fill up the form below or contact us via email at info@thisquietdustceramis.com
For any additional information please contact us at [email protected] and we will be happy to answer any questions for you.